Refund policy

The law gives you the right to cancel or return your order under certain circumstances. For example, it gives you the right to cancel your order before the contract is made. In practice, though, that's redundant because the contract is made when you place the order. That doesn't mean you can't cancel, though.

If you place your order and realise you've made a mistake, please contact us immediately. You can reply to your order confirmation email, or email shop@adamcroft.net.

Because we pride ourselves on dispatching orders very quickly, there's a chance your order will have been processed and dispatched before you contact us. This is why we ask you to contact us immediately. We process and dispatch orders seven days a week in order to make sure you get it as quickly as possible.

Because you're ordering from our website, the law gives extra rights under distance selling regulations. These give you the right to return items to us within 14 days without giving a reason, as long as the items are worth £42 or less and are unused and undamaged.

If you'd like to return your order, please email shop@adamcroft.net to let us know. You should send the parcel to the returns address on your label. If you don't have this anymore, please contact us and we'll let you know where to send it. You are responsible for postage costs associated with your return. You don't need to use the original packaging, but you do need to ensure it's packaged securely so the items aren't damaged and can be resold. If items are returned damaged, we have the right to reduce your refund or charge you for the damage.

All eligible returns will be given a full refund, including postage and standard delivery charges. If you opted for a more expensive delivery level, we'll refund you the cost of the items plus our standard delivery charge.

If you have ordered a personalised dedication, we're not able to accept returns because this counts as a personalised item. The law states personalised items can only be returned if they are faulty. Jokes about writing ability aside, it's difficult for books to be faulty. However, if there's a clear manufacturing or printing defect, or if we've sent you the wrong item, we'll happily accept returns.

We reserve the right to cancel your order if we feel it necessary. If we cancel your order, we will refund it immediately.

If you buy digital goods from us (such as ebooks or audiobooks), you automatically waive your right to the fourteen-day cooling-off period. This means digital products cannot be returned or refunded. If there's a fault with your digital purchase, please contact us and let us know so we can rectify it. If you're experiencing issues with a digital product because of problems with your device, internet connection or your own technical challenges, the product itself is not considered faulty and we're not obliged to help. However, we pay for a priority support package with our digital delivery partner, who can help. We provide this service to you at no cost. If you need technical assistance with a digital download, please email help@bookfunnel.com.